In most companies, up to 30 percent of all calls go unanswered. It is either engaged or nobody picks up.
Important clients and business partners do not like being "parked" in a queue. There is a risk of losing clients and therefore money. Not to mention the loss of reputation.
This begs the question:
The easiest way to sustainably increase availability is a targeted evaluation of the telephone data.
With Q-Board One Telephone Analytics, you can see peak demands, loss rates and waiting times on clear dashboards, allowing you to optimally plan your employee allocation.
You don’t know?
Then you can't do anything about it.
The continuous and long-term analysis of successful, lost and engaged calls provides a meaningful overview of the entire company's telephone behaviour as well as that of
... get hold of the facts. With Q-Board One Telephone Analytics you can evaluate the telephone data of your company, your department and your team.
Within seconds and at the push of a button. All data is prepared and displayed on user-friendly dashboards.
Q-Board One guarantees sustainable success, as the results of the measures introduced can be instantly viewed in the updated service quality.
Standard key figures: