Q-Board One is a standardised software for Service Quality Management.
The software allows you to measure your service quality, continuously optimise it and avoid problems.
What does this mean in practice?
According to our definition, a service - external or internal, is provided to ensure business objectives are achieved.
A service includes the agreement, metrics to gauge the degree of fulfilment and
the quality achieved, i.e. the value of the service and the costs of providing it.
Q-Board One provides the central platform for your company to monitor and evaluate your services.
The quality of a service is defined by a number of quantifiable parameters.
Q-Board One already includes the most important as standard:
Performance describes the existence of features and prerequisites that are necessary to achieve a positive and stable result in the long term.
Reliability is the ability of a service to function as agreed and without restrictions.
Availability demonstrates the ability to deliver an agreed service over a defined time period.
Reaction time describes the time period between the receipt of a service-relevant error message and the initiation of troubleshooting by performing an error analysis.
Service Level Agreement comprises the agreed performance, reaction time and availability between two parties and their respective specifications.
Profitability describes the ratio of turnover to expenditure for a certain reference period, related to efficiency or productivity.
Reliable and value-added management of your services with Q-Board One:
Contact us now! We look forward to hearing from you and are happy to advise.
BeOne Stuttgart GmbH
70563 Stuttgart, Germany
+49 711 65 693 300